privacy policy

1. Introduction

Welcome to Rizzioo Casino ("we", "us" or "our"). We highly value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store and protect your information when you visit our website and use our online casino services.

By using Rizzioo Casino, you agree to the terms as described in this Privacy Policy. If you do not agree with this policy, we kindly request you not to use our services.

2. What Data We Collect

To provide you with a safe and personalized gaming experience, we collect various types of information:

Personal Identification Data: Name, email address, date of birth, gender, home address and phone number provided by you during registration.
Financial Data: Payment information, transaction history, deposits, withdrawals and your chosen payment methods (including crypto wallet addresses).
Verification Data (KYC): Copies of identity documents, utility bills or other documents required to comply with Anti-Money Laundering (AML) regulations.
Technical and Device Data: IP address, browser type, operating system, login credentials, time zone settings and information on how you use our website.

3. How We Use Your Data

We use your personal data strictly for legitimate and legal purposes, including:

Creating, managing, and securing your casino account.
Processing your bets, deposits, and withdrawals.
Complying with legal and regulatory obligations, such as age verification and preventing fraud and money laundering.
Providing customer support and responding to your inquiries.
Sending promotional offers, bonuses, and updates (you can opt out of this at any time).
Analyzing and improving our website, games, and overall user experience.

4. Sharing Your Data

Rizzioo Casino never sells your personal data to third parties. However, we may share your data with trusted partners in specific cases:

Service Providers: Payment providers, game developers, and IT service providers who assist us in delivering our services.
Legal Authorities: If required by law, regulators, or law enforcement agencies to prevent fraud or criminal activities.
Business Transfers: In the event of a merger, acquisition, or sale of business assets, your data may be transferred as part of the agreement.

5. Data Security

We take the security of your data extremely seriously. Rizzioo Casino uses advanced 128-bit SSL (Secure Socket Layer) encryption to ensure that all personal and financial data transmitted over the internet is fully encrypted and protected against unauthorized access.

6. Data Retention Period

We retain your personal data for as long as your account is active or as long as necessary to provide you with our services. After account closure, we are legally required to retain certain data (such as transaction history and KYC documents) for a specific period (usually a minimum of 5 years) to comply with financial and anti-money laundering laws.

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have various rights regarding your personal data:

Right to access: You can request a copy of the personal data we hold about you.
Right to rectification: You can have incorrect or incomplete data corrected.
Right to erasure ("right to be forgotten"): You can request the deletion of your data, provided we have no legal obligation to retain it.
Right to restrict processing: You can request to temporarily halt the use of your data.
Right to object: You can object to the use of your data for direct marketing.

8. Cookies

Our website uses cookies to remember your preferences, facilitate your navigation, and analyze the performance of the website. By continuing to use our site, you consent to the use of cookies. You can manage or disable cookies via your browser settings.

9. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy from time to time. We will communicate major changes via email or a prominent notice on our website. We recommend checking this page regularly for any updates.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, you can contact our Data Protection Officer (DPO) via:

Email: [email protected]
Customer Support: Available 24/7 via our Live Chat on the website.